Outbound Calls

you can start calls in microsoft teams using the unaric voice add in from the dial pad or directly from your call history interface desktop mobile during the call , the active call screen appears in the unaric voice add in this screen shows call direction, contact name or number, and call timer moreover, it allows you to toggle do not log the call in salesforce control bar options include hold/resume leave the rest of the interface, including dialing in, is dimmed to prevent starting another call make a call from the dial pad open the unaric voice add in in microsoft teams mobile tap the dial pad icon at the bottom right to open the number pad use the dial pad or the text field above it to enter the phone number mobile enter the number directly in the dial pad to start the call, click or tap the call button an unaric voice modal window will appear, showing call direction contact name (if known from salesforce) or phone number + (external) optionally, check do not log the call in salesforce to skip creating a salesforce task once you have started the call, a microsoft teams call pop up appears accept the call from the teams pop up you cannot join the call from the unaric voice modal you can leave/decline the call from either the unaric voice modal or the teams pop up once the call is accepted, the active call screen appears the screen shows the call direction, the contact or number and the call timer if you do not want to log the call in salesforce, check the checkbox do not log the call in salesforce a control bar allows you to hold/resume the call open/close a dial pad to send dtmf tones during the call leave the call the rest of the interface is dimmed to prevent starting another call make a call from call history open call history in the unaric voice add in desktop hover over a call entry to reveal the green call button mobile tap the green call icon next to the entry click or tap the button to start the call