---
title: Task from Phone Call
slug: voice/task-from-phone-call
description: Create tasks from phone calls instantly with Unaric Voice to ensure nothing falls through the cracks in Salesforce.
createdAt: 2024-03-12T17:35:42.583Z
---

After each call, **Unaric Voice automatically creates a Task** in Salesforce to log the interaction. This ensures that all relevant call information is captured for future reference and reporting.

## Information logged

The task record includes:

- **Call duration**
- **Call direction** (inbound or outbound)
- **Phone note**
- **Call result** (if selected)
- **Linked contact, lead, account, case, or opportunity**

## View call details

::::WorkflowBlock
:::WorkflowBlockItem
In the **Activity Timeline** or **Related Lists**, each logged call appears with a phone icon and subject line.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/task-subjectline.png" size="58" width="1266" height="276" position="center" darkWidth="1266" darkHeight="276" showCaption="false"}
:::

:::WorkflowBlockItem
Clicking on the **subject line** opens the full task record, where you can view or edit call details.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/task.png" size="60" width="3972" height="1476" position="center" darkWidth="3972" darkHeight="1476" showCaption="false"}
:::
::::

:::hint{type="success"}
Use consistent task layouts to make key information easie to find at a glance.
:::

## Configuration

To control which fields are visible in the call activity, go to **Salesforce Setup → Object Manager → Task → Page Layouts. **Customize the layout to include fields like Call Duration, Call Result, or Phone Note.