---
title: Sales Engagement Integration
slug: voice/sales-engagement-integration
docTags: 
createdAt: 2024-03-12T18:15:28.927Z
---

Unaric Voice integrates with **Salesforce Sales Engagement** (formerly High Velocity Sales) by using **Call Results** to determine how prospects move through engagement cadences.

:::hint{type="warning"}
Sales Engagement is only available for outbound calls.
:::

## How it works

When an **outbound call** is made via Unaric Voice, selecting a **Call Result** during the call triggers the appropriate **branching logic** in your **Sales Engagement cadence,** guiding prospects through personalized follow-up actions based on the outcome of the call.

-  The **Call Result** must be selected during the call for Sales Engagement to apply the correct logic.

  ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/call-wrap-up-hvs.png" size="48" width="279" height="464" position="center" caption="Call Result selected during an active outbound call. This choice triggers the corresponding branch in the Sales Engagement cadence." darkWidth="279" darkHeight="464" showCaption="true"}
- If the call ends and no Call Result is selected, the cadence continues on the **"No" path** (default).
- Updating the Call Result **after the call ends** will **not influence** the Sales Engagement flow—although the value is still saved in the call activity record. 

:::hint{type="info"}
It is recommended to establish a** default Call Result** in your Unaric Voice configuration to ensure cadences don’t stall or default unintentionally.
:::