---
title: Presence State
slug: voice/presence-state
description: Set real-time presence states in Unaric Voice to show your availability to callers and team members.
docTags: 
createdAt: 2024-03-12T17:53:08.824Z
---

Unaric Voice allows users to manage their availability through configurable presence states. These states help coordinate internal communication, route calls appropriately, and provide supervisors with real-time visibility. The presence state is also displayed in the Utility Bar and Dashboards.

::Image[]{src="https://api.archbee.com/api/optimize/10Nod6Ww95R3dPr0k0TCJ/2xLn2ydTOZuJ4fJXeC0vM_image.png" size="42" width="550" height="750" position="center" caption="Presence State in the Utility bar as a dropdown list with state options" darkWidth="800" darkHeight="1091" showCaption="true"}

:::hint{type="info"}
If you are using the Mirage Teams Connector Service, some presence states are automatically set by Outlook (e.g. Out of Office).
:::

## Main features

Presence states in Unaric Voice allow you to:

- Change your phone availability status directly from the softphone.
- Update your Salesforce Omni-Channel presence state.
- Automatically switch to Do Not Disturb (DND) after a call, based on a configurable wrap-up time (in seconds).
- Log time per presence state, helping track user activity.

## Presence state icons 

| **Icon**                                             | **Presence state**                                                                                       |
| ---------------------------------------------------- | -------------------------------------------------------------------------------------------------------- |
| 🟢                                                   | *Available / Online*                                                                                     |
| 🟡                                                   | *Away*                                                                                                   |
| ⛔                                                    | *DND*                                                                                                    |
| 🔴                                                   | *Busy, On a Call, Ring*                                                                                  |
| :FontAwesome[]{icon="fa-solid fa-circle-notch"}      | *Presence state is disabled, unknown or user does not have a CTI Data Connector for Salesforce® license* |
| ❌                                                    | *Logout, Offline, Offline / Outbound possible*                                                           |
| :FontAwesome[]{icon="fa-solid fa-circle-arrow-left"} | *Out of office*                                                                                          |
| ⭕️                                                   | *Busy - Out of office*                                                                                   |