---
title: Missed Call Notifications
slug: voice/missed-call-notifications
description: Get instant notifications for missed calls in Unaric Voice and create follow-up tasks in Salesforce automatically.
docTags: 
createdAt: 2024-03-12T17:45:06.913Z
---

Unaric Voice offers multiple ways to notify users of **missed calls**, helping ensure no customer inquiry goes unnoticed. These notifications can appear in the interface, in the call log, or even via email—depending on your configuration.

:::hint{type="warning"}
Missed call tracking does not function properly if you're part of a ring group where calls are broadcast to all members simultaneously. In this setup, each member who doesn't answer may receive a missed call notification—even if another member answers.
:::

## Notifications

### Utility bar notification

A **missed call icon** appears in the **Salesforce Utility Bar**. Clicking the icon reveals missed calls in the softphone or call history panel.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_97e6df81.png" size="44" width="238" height="30" position="center" darkWidth="238" darkHeight="30" showCaption="false"}

### Call history list

Missed calls appear as **red entries** in the **Call History** list. Clicking an entry allows users to return the call or review call details.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_15e32fe1.png" size="50" width="260" height="97" position="center" darkWidth="260" darkHeight="97" showCaption="false"}

### Call activity record

If configured, Unaric Voice creates a **call activity** with the **Call Result** set to **Missed Call**. This is saved automatically in Salesforce and appears in the related contact, lead, or account timeline.

### E-mail notification

Optionally, an **email alert** can be sent to the **contact owner** or **account owner** when a call is missed. This helps ensure follow-up even if the user is not actively working in Salesforce.