---
title: Call Transfer
slug: voice/call-transfer
description: Transfer calls seamlessly between agents or departments with Unaric Voice while maintaining full Salesforce context.
createdAt: 2024-03-12T17:47:46.965Z
---

**Call Transfer** allows you to redirect an active phone call to another number or user. This feature is only available **while a call is active** and is supported by Unaric Voice through a **blind transfer** method.

:::hint{type="info"}
The call transfer has to be enabled in Salesforce's Call Center Adapter.
:::

## How it works

Call transfer enables users to move an ongoing call to another phone or user extension. There are two types of call transfers:

- **Announced transfer (warm transfer):** The caller is placed on hold while you notify the receiving party before completing the transfer.
- **Unannounced transfer (blind transfer):** The call is transferred immediately, without notifying the recipient.

:::hint{type="warning"}
Currently, Unaric Voice supports only blind transfers when using the softphone. If you're using a physical desk phone, both announced and blind transfers may be available, depending on your phone system.
:::

## Blind transfer

A **blind transfer** is a call without notifying the desired party/extension of the impending call is transferred to their line, typing in the phone number and terminating the call.

1. During an active call, click the** Transfer** button (light blue icon on the left).

   ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/blind-transfer-1.png" size="38" width="287" height="474" position="center" darkWidth="287" darkHeight="474" showCaption="false"}
2. Enter the destination number or search for a Salesforce user by first or last name.

   ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/blind-transfer-name.png" size="36" width="285" height="464" position="center" darkWidth="285" darkHeight="464" showCaption="false"}
3. Click the **red phone icon** on the right to complete the transfer. The call is immediately transferred to the selected party without prior notification.

:::hint{type="info"}
The exact behavior of the transfer function depends on your PBX system and TAPI driver.
:::