---
title: Overview
slug: voice
description: Explore the official documentation for Unaric Voice. Access comprehensive guides, tutorials, and reference materials to master Unaric Voice.
image: https://archbee-image-uploads.s3.amazonaws.com/10Nod6Ww95R3dPr0k0TCJ/JUPSpffkmt0HOWnB_WfJ4_unaric-voice-1.png
icon: {"faIcon":"fa-solid fa-circle-info"}
docTags: 
createdAt: 2025-07-12T23:20:39.660Z
---

Make, receive, and manage calls and log and integrate interactions with your Salesforce environment through Unaric Voice.

:::hint{type="warning"}
**Unaric Voice** legacy name is** CTI Data Connector**. You may encounter both names in this documentation and while using the application.
:::

:::hint{type="warning"}
Currently, this documentation does not include installation and setup guides. If you need assistance in these areas, contact support for guidance.
:::

## Key features

### Call management

- Initiate and receive calls within your organization.
- Redirect active calls via blind transfers to another number or user.
- Assign records, log notes, and initiate follow-ups directly in Salesforce.

### Integration & automation

- Automatically associate calls with matching Salesforce records (Leads, Contacts, Accounts).
- Generate call tasks with notes, results, and duration post-call.
- Trigger cadence branching logic based on call results.

### Analytics & reporting

- Categorize outcomes (e.g., "Meeting Scheduled," "Voicemail") to track performance.
- Review inbound and outbound calls with visual indicators for outcomes and data completeness.

### Caller context & productivity

- Automatically display and assign Salesforce records for incoming calls.
- Synchronize presence states to keep them consistent across service channels.