--- title: Presence State slug: voice-german/yoW9-presence-state createdAt: 2024-03-13T21:41:51.979Z --- The presence state can be synchronized in 2 directions •From Salesforce to MS Teams •From MS-Teams to Salesforce :::hint{type="info"} There is a delay between 3 to 7 seconds until the presence state update is shown either in the CTI Data Connector SoftPhone or MS Teams App. ::: **Presence State Icons** The presence state is most often only shown with icons, sometimes with icons and text. Icons for presence state | Icon | Presence State | | ---------------------------------------------------- | ------------------------------------------------------------------------------------------------------ | | 🟢 | Available / Online | | 🟡 | Away | | ⛔ | DND | | 🔴 | Busy, On a Call, Ring | | :FontAwesome[]{icon="fa-solid fa-circle-notch"} | Presence state is disabled, unknown or user does not have a CTI Data Connector for Salesforce® license | | ❌ | Logout, Offline, Offline / Outbound possible | | :FontAwesome[]{icon="fa-solid fa-circle-arrow-left"} | Out of office | | ⭕️ | Busy - Out of office | If you are using the Mirage Teams Connector Service , some presence states are automatically set by Outlook (e.g. Out of Office). ## Things to know about MS-Teams Presence State MS-Teams has presence states which can be set **manually** (User configured), and some presence states are set **automatically** (App configured). App configured presence state like ⛔️ Presenting 🔴 In a Call 🔴 In a Meeting are **shown in Salesforce, but can not be selected** in Salesforce or in MS-Teams. [Microsoft Help](https://learn.microsoft.com/en-us/microsoftteams/presence-admins) - complete explanation of presence states. ## Allow in- and outbound calls to direct extension An inbound call will not be signaled if the presence state shows the icon ⛔️Do Not Disturb or Presenting If this presence state is set, an outbound call is also not possible. That means that for all other presence states, e.g., 🔴 In a Call, Busy or 🕛 Away an inbound call will be signaled. If the system sets :FontAwesome[]{icon="fa-solid fa-circle-arrow-left"} Out of Office, you will still get calls signaled. You can manually set a presence state like "Do Not Disturb", which would then show as " **Do Not Disturb, Out Of Office** " MS-Teams. In Salesforce, it will only show "Do Not Disturb". ## Allow inbound calls for queues See [Presence state in queues](docId\:hrsT3mz8uHhI5fchAb8hq) ## Logout If you select the presence state **Logout in Salesforce, **calls from MS-Teams will no longer be signaled in Salesforce. Inbound calls will directly go to the MS-Teams App, and the answering rules configured in the MS-Teams App will be used without considering the answering rules configured in the \<%SOFTPHONE%>. The icon ❎ is displayed in the top right corner to indicate, that there is no connection to MS-Teams. ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/logout-salesforce.png" size="48" width="546" height="584" position="center" darkWidth="546" darkHeight="584" showCaption="false"} •**Logout is critical if you are away for a long time from your computer.** Logout removes the Salesforce connection, and you can use MS-Teams. without the Salesforce integration. •After logout, missed calls are no longer protocoled in Salesforce :::hint{type="info"} The presence state is configured in the [Call Center - Presence State](docId\:ic_BO24kHS0yU75wOUEyg) :::