---
title: Troubleshooting GoConnect Server
slug: voice-german/troubleshooting-goconnect-server
createdAt: 2024-03-19T23:15:06.289Z
---

## Server Reboot

If the system was working before and all users are affected, reboot the server.

## Salesforce - Connection icon is yellow

If the connection icon in Salesforce is yellow, check if the Partner Gateway status is **Online**. If there is another status (e.g. UNKNOWN) uncheck the option: *Activate Gateway* and after that check it again and click on *Save*. If the status is still not online reboot the server.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/partner-gateway-error.png)

On the left navigation bar click on **Extensions**.

•Check in the extension screen if the extension is listed

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/setup14.png)

•Check if the own Login ID is correct

## Extensions showing offline

On the left navigation bar click on **Extensions**.

If extensions are there but in state **offline or unknown**, then the connection to the phone system is broken.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/extension-offline.png)

## Actions

•If all extensions are offline and the system was working before, **reboot the server**

•If it is a new installation, check ports. See [GoConnect Server](docId\:Z710CR9MA-oX0_kscLaJw)

## Check connection to the PBX

On the left navigation bar click on **Telephone System**

The status is **Offline**

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/phone-system-offline.png)

## Actions

If the status is **Offline**, click on the Start button

The correct status is **Connected**.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/phone-system-connected.png)