---
title: Translating and adding picklist values
slug: voice-german/translating-and-adding-picklist-values
docTags: 
createdAt: 2024-03-19T15:38:12.028Z
---

The picklist values of the extended call center configuration can be modified or added and they can also be translated in other languages.

## Add or modify picklist values

Select: *Setup - Object and Fields - Object Manager*

and here select **Mirage Call Center** and the corresponding page like **Call-Wrap-Up**

Then select **Fields & Relationship**

*Access to all fields*

Now you have access to the available picklists in this object.

Click on a picklist field to add a new value, modify or delete it.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/picklist-callwrapup-add.png)

Normally you should **not change the API name** for picklist values delivered by mirage, as they could bee used in the application.

The API name: **No Selection** must not be changed.

In case of an international setup, you may use the API values for saving so that the selection is always saved in English. To achieve this, you have to uncheck the option: *Save Call Wrap-Up language dependent*

:::hint{type="info"}
The call result list is displayed in theCTI Data Connector SoftPhone in the same sort order as defined here
:::

## Call Wrap-Up Groups

A call Wrap-Up group is used to limit the call Wrap-Up list to selected values.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/callwrapupgroup-field.png)

In a first step create your group and add values like **Sales / Service** or *Product A / Product B.*

Then you can add **field dependencies** per value for *incoming* and *outgoing* calls. This feature allows you to limit for each group the available values and also have different values for incoming and outgoing calls.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/callwrapupgroup-dependencies.png)

## Translating picklist values

To get the picklist values in another language like English, you have to **enable the translation workbench**. By default, the picklists have a German translation which will only be visible if you enable the translation workbench.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/activate-translation-workbench-activate.png)

Navigate to *User Interface - Translation Workbench - Translation*

Now you can search for **Mirage Call Center** and translate values

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/translate-picklist.png)