---
title: Transfer a Call
slug: voice-german/transfer-a-call
docTags: 
createdAt: 2024-03-13T22:11:17.974Z
---

Amazon Connect supports** blind** and **consulted** transfers. You can only transfer to a Quick Connect target defined for an agent.

While a call is active, click on the initiate transfer green :FontAwesome[]{icon="fa-solid fa-phone"} button.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/ac-allbuttons.png" size="54" width="572" height="938" position="center" showCaption="false"}

Then type in the line *Phone Number / Internal Directory *the **queue name** or **agent name** you want to transfer via Quick Connect.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/ac-calltransfer.png" size="60" width="574" height="780" position="center" caption="Agent Name - defined in Quick Connect" showCaption="true"}

The type of transfer depends on the buttons used

↗️ You can do a blind / one step transfer. The call is directly transferred to the agent or queue

🔵You can do a consulted transfer - speaking with an agent before the transfer is done

🔴You can terminate the transfer process and go back to the call