---
title: Switch Phone System / Configuration
slug: voice-german/switch-phone-system-configuration
createdAt: 2024-03-13T21:16:40.004Z
---

It is possible to **switch between different phone systems** or **configurations** to get a maximum flexibility.

•use a cloud-based phone system in the home office - e.g. Amazon Connect

•switch between different configurations - e.g. when the user is a member of different teams or test different settings

Click on the **gear icon** to access the available phone systems/configurations. Which configurations are available are defined by the administrator.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_f7cc019f.png" size="62" width="558" height="462" position="center" showCaption="false"}

:::hint{type="info"}
Experiment with

•different workflows, e.g. show account, opportunity or case for inbound calls or different follow-up options

•different call Wrap-Up settings, e.g. with groups or *Enable Call Wrap-Up for No Answer calls*
:::



See configuration and setup in [Available Call Center Configurations for a user](docId\:ZuFiif7uMyoyilNsswPZl)