---
title: SoftPhone
slug: voice-german/softphone
docTags: 
createdAt: 2024-03-19T15:45:09.996Z
---

Configure additional features for the CTI Data Connector SoftPhone.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/adapter-softphone.png" size="68" width="386" height="312" position="center" showCaption="false"}

<u>*Show phone note*</u>

Y = Yes, N = No. The phone note can be disabled in case no notes should be typed in (e.g. in combination with the interaction log)

*Disable dial pad*

Y = Yes, N = No. If set to Wenn Y, wird das Tastenfeld zur Wahl im CTI Data Connector SoftPhone nicht angezeigt

*Option: Do not Save*

Y = Yes, N = No. Option to **not save&#x20;**&#x6F;ne single call as an activity (e.g. for personal calls) - see details in [CTI Data Connector SoftPhone](docId\:J5cSqm4zZ21U6cp5fTNL6)

<u>*Show Follow-up task options*</u>

Y = Yes, N = No. If set to N, no follow-up task options will appear

<u>*Automatically create Follow-up task for incoming call(0-4)*</u>

This option allows to **preselect** a follow-up option as default for *incoming* calls

0 = no option is preselected

1 =*&#x20;Follow-up task* is preselected

2 = *Follow-up task + delete / complete today's task* is preselected

3 = *Open today's task* is preselected

4 = New *Event* is preselected

Automatically create Follow-up task for outgoing call(0-4)

This option allows to **preselect** a follow-up option as default for *outgoing* calls

Available options see preselection for incoming calls

Follow-up task - today´s task - Completed instead of Delete

Y = Yes, N = No. If Y today´s task with be set to completed. N will delete today´s task

<u>*Copy phone note to Follow-up task*</u>

Copies the Phone Note into the follow-up task

<u>*Show detail page after call is answered*</u>

If set to yes, the contact or account details are only loaded when the call is answered. This is recommended as the call can be answered without having to wait until the contact is loaded in a new TAB and for hunt groups the contact only loads for the user who answered the call.

<u>*Option: Enable Blind Transfer*</u>

Y = Yes, N = No. Option to enable the blind call transfer - see details in [Blind Transfer](docId\:mTlDv7pMxndAnTF7COStK)

*Number of entries for call history*

Set the number of records which are displayed in the call history list

<u>*Smart Assign*</u>

Y = Yes, N = No

•Yes (default) will automatically assign a record to a call once a user **navigates to this record and there is no object assigned so far.&#x20;**&#x4F;nce an object is assigned it is not changed.

•No will only change the record when the *Assign button* is clicked to manually assign a new record

Details see [Assign a call (Smart Assign)](docId\:zdLxGPLxyQQVeMHzQF4ln)

<u>*Use Service Cloud with interaction log*</u>

Y = Yes, N = No

If you use the interaction log in the Service Cloud Console set this value to Y

<u>*Turn on Multi-Monitor support in Service Cloud*</u>

Allows to move the CTI Data Connector SoftPhone to another monitor or different screen area - see [Service Cloud Console](docId\:yAm2iw8svTcmZf3D-tRGf)