---
title: Skills
slug: voice-german/skills
docTags: 
createdAt: 2024-03-19T21:45:49.656Z
---

If Omni-Channel is not used, user-specific skills can be used in the Live Agent Status Dashboard. The skills can be added with an additional field in the user page layout.

### <u>Step 1 - Add field on the user page layout</u>

*Setup / Object Manager / User / User Page Layouts*

Add the field: **Skills**

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/user-allfields-skills.png)

### <u>Step 2 - Define Skills</u>

*Setup / Object Manager / User / Fields & Relationships*

Field: ***Skills***

Define Skill values like *language skills*, *product skills,&#x20;*&#x65;tc.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/skill-values.png)

### <u>Step 3 - Add skills to users</u>

*Setup / users / user*

Multiple skills can be assigned to a user.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/skill-addtouser.png)

### <u>Step 4 - Call Center Setup</u>

In the call center setup, Presence State, you need to define that skills from users are displayed.

Select Columns:*&#x20;Add Skills*

Skills: *Use skills from User*

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_648dff97.png)

Skills are shown in the Live Agent Dashboard.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/live-dashboard-skills.png)