--- title: Show Caller Name in MS Teams APP slug: voice-german/show-caller-name-in-ms-teams-app docTags: createdAt: 2024-03-13T21:50:16.532Z --- It is possible to display the** caller name** in the MS-Teams window once the call is **connected. **This works for inbound and outbound calls in direct extension and queue calls. ::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_a762ce88.png" size="80" width="1336" height="1024" position="center" showCaption="false"} Once the phone number could be identified, you will also see in the** call history list** the name instead of the phone number. ![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_d0ec679f.png) To get the name displayed, you need to add the name and phone number as **outlook contact** . ### Import contacts from Salesforce It is possible to import all contacts from Salesforce into the outlook contact folder to always get the name displayed. [Salesforce Online help how to do the setup](https://help.salesforce.com/s/articleView?id=sf.aac_contact_sync_parent.htm\&type=5) :::hint{type="info"} If you do not use Einstein Activity capture and just want to synchronize the contacts, only synchronize the **users own contacts** from **Salesforce to Microsoft Office 365**. ::: ![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/synchronise-contact-sf-teams.png)