---
title: Service Recovery by the customer
slug: voice-german/service-recovery-by-the-customer
createdAt: 2024-03-19T23:51:20.346Z
---

It is possible to switch the data center and region in case of more extended service disruption.

The following steps are required.

## Select a new data center

Select a new data center instance and pay attention to the phone system mentioned per data center instance.

## Change the data center in Salesforce

Open the Main Setup Page in your call center configuration and change the **Mirage Cloud Service URL**

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_8c21214d.png)

:::hint{type="danger"}
After that change, all users **need to logout from Salesforce** and login again. The new data center is instantly used.
:::

## Mirage Connector Service for MS Teams

If the Mirage Connector Service for MS Teams is used, the same URL must be changed in Azure.

1.Login into Azure Portal - [https://portal.azure.com/](https://portal.azure.com/)

2.Go to your Azure bot.

3.Select **Channels** in the left pane and select** Microsoft Teams** from the list of available channels.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/azure-url1.png)

Select the **TAB Calling**

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/azure-url2.png)

Change the Webhook (for calling). **Only change the data center location** (in the example below **ie11**) and leave the other part of the URL unchanged

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/azure-url3.png)