---
title: Sales Engagement (HVS)
slug: voice-german/sales-engagement-hvs
docTags: 
createdAt: 2024-03-19T21:48:00.112Z
---

To use CTI Data Connector for Salesforce® with Sales Engagement (formerly High Velocity Sales), the following configuration is required.

# Step 1 - Configure Call Results

In setup, search for **Sales Engagement**. You need to match the Call Results from Sales Engagement with the call results from CTI Data Connector for Salesforce® .

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hvs-setup1.png)

With CTI Data Connector for Salesforce® different users could have different call results, and there can be different call results for in- and outbound calls. For Sales Engagement, you need to specify the values for **outbound**.

Setup > Object and Fields > Object Manager >** Mirage Call Center - Call Wrap-Up** > Fields - **Outgoing call - default value**

You need to use the **API Name** of the call result to ensure that the mapping works for all languages. You can add multiple CTI Data Connector for Salesforce® call results separated with a **comma**.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/call-wrapup-outgoing-mod.png)

# Step 2 - Required Call Center settings

For Sales Engagement, the following settings are mandatory:

•Call Wrap-Up > **Outgoing call** > Default Value = must be set to **any value** other than 'NO SELECTION' . This value is used if the user does not select a call result while the call is active.

•SoftPhone > Show Call Wrap-Up on call answer must be **checked**

•Workflow > Automatically create activity at end of an call must be **checked for outbound**

:::hint{type="info"}
Sales Engagement für ausgehende Gespräche mit CTI Data Connector for Salesforce® nutzen
:::