---
title: Queue Setup
slug: voice-german/queue-setup
docTags: 
createdAt: 2024-03-19T23:03:45.969Z
---

The setup for queues is done in the Microsoft Teams admin center. Most of the configuration settings are supported with the Mirage Teams Connector Service.

Select Voice / **Call Queues**

The queue setup is outlined in the MS-Teams online help. Here only **differences** between native MS-Teams inbuilt queue handling and the Mirage Teams Connector Service are explained.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/queue-general-info-mod.png" size="74" width="1982" height="1660" position="center" darkWidth="1982" darkHeight="1660" showCaption="false"}

## Queue Name

The queue name is visible in the CTI Data Connector SoftPhone for outbound line selection.

## Assign calling ID

It is** mandatory **to add at least one Resource Account here. The number is then visible in the CTI Data Connector SoftPhone for outbound line selection.

Multiple caller IDs are supported.

:::hint{type="info"}
The feature must be activated in the CTI Data Connector SoftPhone.
:::

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/queue-greetings.png" size="84" width="1572" height="1080" position="center" darkWidth="1572" darkHeight="1080" showCaption="false"}

## Greeting

An audio file must be converted and uploaded to Azure. A greeting message is not supported. You need to convert the greeting message to an audio file using text to speech.

## Music on hold

The custom audio file must be converted and uploaded to Azure.





![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_78b5405e.png)







**Choose a team**

All options - channel, group or individual user are supported.





**Conference Mode**

Skype for Business is not supported





![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_7103eb29.png)



## Routing method

See details about [routing method](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/routing-methods.html)



## Presence-based routing

It is highly recommended to enable this option. See [Presence state in queues](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/presence-state-in-queues.html)





![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/queue-overflow.png)



Call overflow routing is not supported. All callers will be added to the queue.







![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/queue-timeout.png)





## Redirect this call to

The following options for forwarding must be changed:

•For Shared Voicemail - Create a **separate call queue** and redirect to Shared Voicemail directly after** 0 seconds**. Then enter the number of the call queue for Shared Voicemail in the main queue as redirect to external number.

•Redirect call to Voice APP - use redirect to external phone number (assigned number to the resource account)