---
title: Pre-Recorded Voicemail Setup
slug: voice-german/pre-recorded-voicemail-setup
docTags: 
createdAt: 2024-03-19T22:46:31.005Z
---

For Pre-Recorded Voicemail setup, the following steps are required in Amazon Connect

1\. **Create Pre-Recorded Voicemail Prompt** - To upload the Pre-Recorded Voicemail to Amazon Connect .

•Prompts are audio files played in call flows. For example, hold music is a prompt. Amazon Connect comes with a set of prompts that you can add to your contact flows. Additionally you can add your own recordings.

•You can upload a pre-recorded .wav file to use for your prompt, or record one in the web application.

To create a prompt

•In the navigation pane, choose Routing, Prompts.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/createprompt_menu.png)

•On the Manage voice prompts page, choose Create new prompt.

•Choose the following actions:

•Upload—Select the file to upload.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/prompt_uploadfile.png)

•Record—Select the red circle to begin recording. Use the red square to stop. You can choose Crop to cut the recorded prompt or Discard to record a new prompt.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/prompt_recordmessage.png)

•For Step 2: Input basic information, enter the name of the file, and then choose Create.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/prompt_list.png)

•*Amazon Connect supports prompts that are less than 50 MB and less than 5 minutes long.*

2\. **Create Transfer Agent Flow for the Pre-Recorded Voicemail** - This transfer flow will be assigned to the Pre-Recorded Voicemail agent and will contain the voice mail to be played.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/transferagentflow_recordedmessage.png)

Use a Play Prompt control and assign the recorded message to the prompt control. Save and Publish the flow.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/recordedvoicemailflow.png)

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/prompt_userecordedmessage.png" size="62" width="909" height="1463" position="center" showCaption="false"}

3\. **Create Pre-Recorded Voicemail Quick Connect** - Quick connect agent where the call will be transferred when we need to play the recorded message to the customer.

•Create a quick connect with a meaningful name which clearly state that the quick connect is for Pre-Recorded Voicemail.

•Assign the Pre-Recorded Voicemail flow to the quick connect agent for the Pre-Recorded Voicemail .

•Assign the Quick Connect to a queue.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/qc_recordedvoicemail.png)

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/queue_recordedvoicemail.png)