---
title: Placetel
slug: voice-german/placetel
createdAt: 2024-03-19T22:38:31.735Z
---

To establish the connection between Mirage uaCSTA Cloud Connect and Placetel is especially easy.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/placetel-handset.png)

### <u>Step 1 - order Salesforce integration in Placetel portal</u>

Order the Salesforce integration with Placetel. You will get access to the Placetel CTI Client Pro Softphone or the option to use a supported Desk Phone.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/placetel-sfintegration-order.png)

:::hint{type="warning"}
If Placetel is used with a SIP trunk, the automatic provisioning is not working. The Desk Phone has to be configured manually. See [Desk Phone - Mirage uaCSTA Cloud Connect](docId\:R6AAkM6OSdzy6G6kHRb78)
:::

### <u>Step 2 - Activate Desk Phone</u>

Login into the Placetel Portal an&#x64;**&#x20;activate the Salesforce connection**.&#x20;

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/placetel-administration.png)

Select the Desk Phone and activat&#x65;**&#x20;Mirage Integration.&#x20;**&#x52;estart the Desk Phone.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/placetel-endgeraete-mod.png)

### <u>Required Call Center Settings</u>

The following call center setup is required

•Enable the option to use an own Login ID

•The Login ID is the **Mirage User Name**

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/placetel-mirage-benutzername-mod.png)