---
title: Phone Simulator
slug: voice-german/phone-simulator
docTags: 
createdAt: 2024-03-14T22:43:04.354Z
---

If you have no TAPI-enabled phone available and you want to test CTI Data Connector for Salesforce®, you can use the simulator which works like a regular telephone. You have to install the CTI Data Connector - TAPI Link. See [Install CTI Data Connector - TAPI Link on the local PC](docId:8AhWgo_AFKmGC3vmmk_qq)

## Activating the Simulator

Start the Configuration Wizard and choose the page where you can select your telephony service provider. Choose **\<Telephone Simulator>**. When you start CTI Data Connector for Salesforce®, the simulator will be started automatically.

## Working with the Simulator

The telephone simulator acts like a normal telephone with which you can make outgoing calls and accept incoming calls.

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![](https://api.archbee.com/api/optimize/10Nod6Ww95R3dPr0k0TCJ/w4uX5M8R1oHOE552_XNOR_image.png)
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Type in phone number





Button for **Dial, Pick up, Hang up**







You can use the keyboard to make a call
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## Simulating an incoming call

•Type in a phone number (without country code and special characters) in the display. You can alternatively use the keyboard to type in the number.

•Press the button **Dial**

•CTI Data Connector for Salesforce® performs the caller identification and signals the incoming call in the CTI Data Connector SoftPhone

•Accept the incoming call by pressing the button **Pick up**

•You can disconnect the call by pressing the button **Hang up**

## Simulating an outgoing call

CTI Data Connector for Salesforce® displays the dialed address in the CTI Data Connector SoftPhone

•Establish the call by pressing the button **Pick up**

•You can disconnect the call by pressing the button **Hang up**

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Only numbers, # \* + sign are accepted
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