---
title: Phone Book / Internal Calls
slug: voice-german/phone-book-internal-calls
docTags: 
createdAt: 2024-03-13T21:49:08.733Z
---

The phone book with the Mirage Teams Connector Service is either using the **Salesforce user list** or the** Office 365 Tenant user list** (configurable in [Salesforce Phone System setup for MS Teams](docId\:XEUhZaoywIWjreE5zmMNg)).

To make an internal call, the **e-mail address** is used. Internal calls are not protocoled in Salesforce.

The presence state is shown next to the user name.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/teams-phonebook-search.png" size="54" width="534" height="656" position="center" showCaption="false"}

:::hint{type="info"}
You can also type in an e-mail address to make an internal call
:::

If queues are enabled, you can select to search for users or queues.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/phonebook-searchoptions.png" size="56" width="550" height="756" position="center" showCaption="false"}