---
title: Next Action Screen
slug: voice-german/next-action-screen
createdAt: 2024-03-13T20:54:01.844Z
---

After the call has ended, the **Next Action Screen** appears.

Depending on the type of the call campaign, there are different options.

## Personal Call Campaign

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-nextaction-personal.png" size="50" width="548" height="502" position="center" darkWidth="548" darkHeight="502" showCaption="false"}

## Reschedule Call

In case you did not reach the campaign member or you need to call back on another day

•Click on the reschedule icon :FontAwesome[]{icon="fa-solid fa-clock"}. It will use the **default** value to reschedule the call (configurable at [Call Center - Power Dialer](docId\:Lsk5bbEGImum-SQHnat27)) 

•Click on :FontAwesome[]{icon="fa-solid fa-caret-down"}and select an option in the list like 10 min, 1 day, 1 week (configurable list)

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-nextaction-postpone.png" size="56" width="542" height="752" position="center" darkWidth="542" darkHeight="752" showCaption="false"}

•Click on the **calendar icon** to select a date /time

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-nextaction-postpone-calendar.png" size="46" width="546" height="618" position="center" darkWidth="546" darkHeight="618" showCaption="false"}

## Complete the call

After clicking on the complete icon :FontAwesome[]{icon="fa-solid fa-check"}, you can select a** campaign result**. The campaign result is used in reports.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-done-campaignresult.png" size="52" width="542" height="798" position="center" darkWidth="542" darkHeight="798" showCaption="false"}

Your administrator can configure how long the completed call is visible in the completed call TAB. However, you can overwrite that value by clicking on :FontAwesome[]{icon="fa-solid fa-caret-down"}and selecting a different time.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-done-days.png" size="44" width="550" height="634" position="center" darkWidth="550" darkHeight="634" showCaption="false"}

## Group Call Campaign

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-nextaction-group.png" size="44" width="534" height="636" position="center" darkWidth="534" darkHeight="636" showCaption="false"}

## Move back to the group call list

By clicking on the icon :FontAwesome[]{icon="fa-solid fa-people-group"}, you can move the call back to the group call list without specifying a date/time.

## Move back to your personal call list

By clicking on the icon :FontAwesome[]{icon="fa-solid fa-person"}, you can move the call back to your personal call list without specifying a date/time.

## Reschedule a call

Reschedule the call - see details above.

## Complete Call

Complete the call - see details above.

## Move call to a user

You can assign the call to a specific user. The user must be a queue member of the campaign.

## Additional Options

If there is a limit on how many times per day a campaign member should be called, a prompt will appear when the limit is reached: *Postpone call to the next day: Yes*

If Yes is selected, the next call is moved to the TAB scheduled calls and will be postponed for 24 hours.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-numberofcalls.png" size="48" width="550" height="580" position="center" darkWidth="550" darkHeight="580" showCaption="false"}

Configure at [Create a Call Campaign](docId\:YQd6w1EaH72sxEXiBnaEW)