---
title: Make and organise calls
slug: voice-german/make-and-organise-calls
docTags: 
createdAt: 2024-03-13T20:39:10.925Z
---

The Power Dialer organizes the campaigns in **3** (personal call campaign or** 4** (group call campaign) TABS. Each tab contains different *lists with members *of the campaign.

:FontAwesome[]{icon="fa-solid fa-person"}Members in the group call list
:FontAwesome[]{icon="fa-solid fa-people-group"}  Members in your personal call list

:FontAwesome[]{icon="fa-solid fa-clock"} Members in a scheduled call list

:FontAwesome[]{icon="fa-solid fa-check"}Completed calls


All lists are **updated automatically **to display added or removed members. You can manually refresh by clicking on the :FontAwesome[]{icon="fa-solid fa-arrow-rotate-right"} icon to get an instant update.

 :FontAwesome[]{icon="fa-solid fa-people-group"}  **Members in Group Call List**

The list is typically provided by the administrator and **shared between multiple users**. By clicking on a phone number, the record will be **assigned to you,** and the record will** automatically disappear** for all other group users.

Hovering over the phone number shows the type (e.g. business or mobile) of the phone number.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-mobile.png" size="44" width="570" height="844" position="center" showCaption="false"}

To dial, click on the phone number or the button ***Call Next.*** The button *Call Next *will pick the next available record to call.

If you want to make sure that a particular member is not called by anybody else, move this member to your personal call list - select the record and click on the icon :FontAwesome[]{icon="fa-solid fa-person"}

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-movegrouptopersonal.png" size="48" width="786" height="866" position="center" showCaption="false"}

:FontAwesome[]{icon="fa-solid fa-person"}**Members in Personal Call List**

These members are exclusively assigned to you.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-call1.png" size="48" width="578" height="832" position="center" showCaption="false"}

To dial, click on the phone number or the button ***Call Next.*** The button *Call Next *will pick the next available record to call.

:FontAwesome[]{icon="fa-solid fa-clock"}** Members in Scheduled Call List**

These are members where the call is **scheduled** to a specific date/time. Once the scheduled date/time is reached, the member is **automatically moved to the Personal Call list.**

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-movetoothertab.png" size="52" width="580" height="940" position="center" showCaption="false"}

There are multiple options for how a member can be placed in the *Scheduled Call List*.

**After the call: **click on the icon :FontAwesome[]{icon="fa-solid fa-clock"}*. *A picklist is displayed to postpone the call for a specific number of minutes or days. The administrator can define the default value and the options available in the picklist.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-nextaction-postpone.png" size="48" width="542" height="752" position="center" showCaption="false"}



Details on [Next Action Screen](docId\:h8YKvhmpBP6FJAvi4rbQb)

**At any time**: select a member and click on the :FontAwesome[]{icon="fa-solid fa-clock"} icon.



::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-movetoscheduled.png" size="54" width="568" height="950" position="center" showCaption="false"}

When a record is added to a call campaign, a date/time can be specified (Call Again)

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-addcontact2.png" size="88" width="2398" height="1332" position="center" showCaption="false"}

:FontAwesome[]{icon="fa-solid fa-check"}** Completed Calls**

If a call is completed and there should be no follow-up call, the member can moved to this list.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-completed.png" size="54" width="574" height="684" position="center" showCaption="false"}

There are two ways to move a member to the *Completed Calls* tab.

**After the call **clicking on the icon :FontAwesome[]{icon="fa-solid fa-check"}



::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-call2-mod.png" size="52" width="548" height="548" position="center" showCaption="false"}

or by manually selecting a member and clicking on the :FontAwesome[]{icon="fa-solid fa-check"} icon.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/pd-movetodone.png)