---
title: Log in to Amazon Connect
slug: voice-german/log-in-to-amazon-connect
createdAt: 2024-03-12T05:19:59.496Z
---

To start making phone calls

•Log in to the Salesforce

•Open the CTI Data Connector SoftPhone

•You will first be in the **offline** state in the CTI Data Connector SoftPhone and you will see yellow color connection icon



::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/cti_offline.png" size="54" width="706" height="775" position="center" showCaption="false"}

A Pop-up will open automatically in a **new Browser Tab** where you need to provide the Amazon Connect credentials. Enter the Amazon Connect *username* and the *password* . On click of **Sign In** button, the Pop-up will close automatically and you will be redirected to the Salesforce screen.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/ac_loginpopup.png" size="54" width="782" height="1170" position="center" showCaption="false"}

Now select Presence State **Available (Online)** and the connection icon should turn to green.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/cti_online.png" size="52" width="677" height="821" position="center" showCaption="false"}

Make an outbound call for testing.