---
title: Live Agent Status Dashboard
slug: voice-german/live-agent-status-dashboard
createdAt: 2024-03-13T18:53:43.526Z
---

CTI Data Connector for Salesforce® provides a Live Agent status Dashboard to monitor the agent presence state. It is automatically refreshed every 15 seconds. A wallboard gives a real time overview about Presence State, Inbound / Outbound Calls and Queues.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/live-dashboard-overview.png)

The Live Agent Dashboard works independently from the phone system.

The presence state is also used when the user searches in the phone directory or does a call transfer.

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