---
title: Live Agent Dashboard
slug: voice-german/live-agent-dashboard
createdAt: 2024-03-19T21:46:31.433Z
---

If the Wallboard is used, at least one** Live Agent Dashboard Administrator** needs to be defined.

<u>Wallboard</u>

Only the Live Agent Dashboard Administrator can filter data based on Call Center, queue and agents.

### <u>Step 1 - Add field on the user page layout</u>

*Setup / Object Manager / User / User Page Layouts*

Add the field: **Live Agent Dashboard Administrator**

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/user-liveagentdashboard1.png)

### <u>Step 2 - Make a user to Power Dialer Administrator</u>

*Setup / users / user*

Check the option: **Live Agent Dashboard Administrator**

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/user-liveagentdashboard2.png)

### <u>Step 3 - Assign user to a Call Center</u>

The Live Agent Dashboard Administrator must be added to a Call Center with a Live Agent status configuration. See [Live Agent status Dashboard Setup](docId\:q43V2RY8zJ-HP817caVvs)