---
title: Internal Calls
slug: voice-german/internal-calls
docTags: 
createdAt: 2024-03-13T22:07:41.172Z
---

Amazon Connect does not support making a call to an internal extension as there are no extensions.

If a user has a mobile phone, you can configure this as internal extension and access it in the CTI Data Connector SoftPhone by typing in his **first or last name** in the line *Phone Number / Internal Directory*. This option is only available if there is no active call.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/ac-internal-call.png" size="48" width="538" height="618" position="center" showCaption="false"}

:::hint{type="info"}
The internal extension is configured in the Salesforce **user **record
:::

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/ac-extension_mod.png)