---
title: Install CTI Data Connector SoftPhone application
slug: voice-german/install-cti-data-connector-softphone-application
docTags:
createdAt: 2024-03-19T00:34:24.543Z
---
To install the CTI Data Connector SoftPhone application (AppExchange-package), you need salesforce admistrator rights. By installing and using the CTI Data Connector SoftPhone application you agree to the Master Subscription Agreement
### Release Version (7.4017.13)
**Update Installation**
If you upgrade from **any version before 6.4** use the update process.
**New Installation**
•[Click on the link to start the installation](https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000kbc8) (Professional, Enterprise, Unlimited or Developer Edition ).
•If you are installing into a **sandbox** organization you must replace the initial portion of the URL with *http\://****test.****salesforce.com* - [click on the link to start the installation in a sandbox](https://test.salesforce.com/packaging/installPackage.apexp?p0=04t2G000000kbc8)
Note:
If you are using **mydomain** you have to replace [https://login.salesforce.com/](https://login.salesforce.com/) with your login page
Example: *https\://yourcompany.cs80.my.salesforce.com*/packaging/installPackage.apexp?p0=04t2G000000kbc8
•Login with your salesforce **admin **credentials
•Select: **Install for Admins Only**. *Permission Sets* are used to grant access.
## Update note
If you install an update/new version you have to
•run the [Updates](docId\:l1msRaktUOnBkeTtBxmIQ)** procedure**
•ensure that the following components are also updated to the latest version
If you are unsure, which CTI Data Connector SoftPhone or CTI Data Connector - TAPI Link / CTI Data Connector - Skype for Business Link you have installed, just hover over the headline: **CTI Data Connector** in the CTI Data Connector SoftPhone application. The version number is displayed.
## SoftPhone version
The **first entry** with **SoftPhone** is the CTI Data Connector SoftPhone application version number. Latest version is **7.4017.13**.
## Connector or Server version
The **second entry** is the connector or Server version
•TLC (CTI Data Connector - TAPI Link). The latest version is **5.7.2. **For CTI Data Connector - Skype for Business Link the latest version number is 5.7.0).
•TLC x.x **(uaCSTA) **is displayed when an Desk Phone with Mirage uaCSTA Cloud Connect is used. This is for informational purpose only
::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/open-cti-version.png" size="58" width="226" height="163" position="center" showCaption="false"}
**The CTI Data Connector SoftPhone application is updated regularly. We recommend checking for updates once per month.**
:::hint{type="info"}
In case you get the error message: *Custom field limit exceeded *you have reached the maximum number for custom fields for activities (20 in the Salesforce Professional Edition / 100 in other Edition). CTI Data Connector for Salesforce® adds 5 new fields. Delete unused custom fields (Setup/Customize/Activities/Activity Custom Fields).
:::
In case you get the error message: *Too many callouts: 101* erhalten, do a **Browser Refresh**. The script is restarting
