---
title: Dial via API
slug: voice-german/dial-via-api
createdAt: 2024-03-19T22:43:07.642Z
---

To connect CTI Data Connector for Salesforce® with the Amazon Connect instance, you need to do configurations in the Call Center - Dial via API setup configuration.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/dialviaapi.png)

•*Mirage - Dial via API Name*

Name of the Dial via Api configuration

•*Authentication Type*

Login with username which means Amazon Connect username and password will be used for authentication. SSO will be supported later.

•*Provider*

Amazon Connect is the default provider.

•*Active*

You can set the Dial via Api configuration active / inactive using the Active check box.

•*CCP URL*

This is the Contact Control Panel (CCP) URL . General format of the url is - **https\:// \[instance name].awsapps.com/connect/ccp-v2**

•*Country/Region*

Select the region in which Amazon Connect instance has been set up, e.g. - *Europe(Frankfurt) eu-central-1*

•*Waiting time after call rejection (sec)*

Configure the waiting time in seconds for which Amazon Connect will be in offline state after call is rejected by the agent . Agent will come to online state automatically after the configured seconds after the call rejection time. To avoid conflicts with workflows, it should be at least 20 seconds.

**How to get **Amazon Connect** instance name and the region**

•Login to your AWS Account, then navigate to the Amazon Connect console.

•Click the instance name of the Amazon Connect instance

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/aws_ac_overview.png)