---
title: Caller ID / Called ID
slug: voice-german/caller-id-called-id
docTags: 
createdAt: 2024-03-13T22:21:42.815Z
---

As there is no direct extension in Amazon Connect , the **agent Login Name** is used as caller ID for outbound calls where the other party will always get the phone number defined in Amazon Connect as Caller ID.

<u>Example</u>

Agent Login Name is *TomEvans*. Outbound caller ID assigned to this user is *+4975255184000* (typically it is the main office number or a hotline number).

In Salesforce, the Caller ID shown is TomEvans and also this ID is saved in the call task while the other party sees +*4975255184000* as caller ID.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/task-mod-callerid.png)