---
title: Call Wrap-Up Time
slug: voice-german/call-wrap-up-time
docTags: 
createdAt: 2024-03-12T17:31:05.800Z
---

The call wrap-up time **starts when a call is over**. The duration is defined in the call center setup.

The user can prolong the call wrap-up time for a single call. Hovering over the 🕒 icon shows the time left.

Clicking on the icon allows for prolonging the call wrap-up time.



![](https://api.archbee.com/api/optimize/10Nod6Ww95R3dPr0k0TCJ/I8e_0Qzfqak2iyqI1WC-j_image.png)

:::hint{type="info"}
•If the presence status is changed **during** the call, e.g. to DND, **no** call wrap-up time is displayed because the system switches directly to the** manually selected** presence state

•Call-Wrap time is not applied for outbound calls, which have not been answered by the other party (unsuccessful call) - the behavior may vary depending on the telephone system

[Call Wrap-Up Time configuration](docId:82C-_89XMJy7Pv_tZWWbx)
:::