---
title: Call Wrap-Up Time configuration
slug: voice-german/call-wrap-up-time-configuration
docTags: 
createdAt: 2024-03-19T14:54:34.696Z
---

The Call Wrap-Up Time is configured in combination with the Presence State.
Configuration settings may differ depending on the telephone system selected.

To use Call Wrap-Up Time, three configuration settings are required.

•Specify Call Wrap-Up Time in seconds - this defines the duration of the wrap-up time

•Active Call - Change Presence State - this will automatically change presence states during and after the call

•Define a Presence State with **Status Code 9**

These settings will update the Live Agent Dashboard with the corresponding presence state information.

If your phone system should go during call wrap-up time in a *Do not Disturb* (DND) mode, you need to configure the correct Reason Code for your phone system.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_2d07c870.png)

The Call Wrap-Up Time is configured in combination with the Presence State.

To use Call Wrap-Up Time, the following configuration settings are required.

•Specify Call Wrap-Up Time in seconds - this defines the duration of the wrap-up time. If the value is set to 0, Call Wrap-Up Time will be turned off.

•Active Call - Change Presence State - this will automatically change presence states during and after the call

•Min waiting time for next call (sec) - sets a waiting period for not receiving calls until the presence status is synced with the phone system. The value should be lower comparing to the Call Wrap-Up Time.

•Prolong Call Wrap-Up Time - after clicking on the icon :FontAwesome[]{icon="fa-solid fa-clock"} in the CTI Data Connector SoftPhone, the Call Wrap-Up Time will be prolonged for the configured number of seconds.

•Max Extensions - defines the limit on how many times the user can prolong the Wrap-Up Time

•Define a Presence State with **Status Code 9**

These settings will update the Live Agent Dashboard with the corresponding presence state information.

If your phone system should go during call wrap-up time in a *Do not Disturb* (DND) mode, you need to configure the correct Reason Code for your phone system.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_c4923f07.png)