---
title: Call Wrap-Up / Call Results
slug: voice-german/call-wrap-up-call-results
docTags:
createdAt: 2024-03-19T15:42:59.489Z
---
To rate a phone call, you can activate the Call Wrap-Up feature, which is displayed at the end of the phone call in the CTI Data Connector SoftPhone.
This is how it will appear on the CTI Data Connector SoftPhone.
::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/call-wrap-up.png" size="50" width="279" height="464" position="center" showCaption="false"}
The selected item is saved with the note as an activity in the field **Call Result**.
::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/adapter-call-wrap-up.png" size="78" width="597" height="818" position="center" showCaption="false"}
::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/adapter-callresult-missedcall.png" size="78" width="424" height="90" position="center" showCaption="false"}
*Call Wrap-Up Enabled*
Y = Yes, N = No - activates the selection of a call Wrap-Up
*Call Wrap selection required*
Y = Yes, N = No - the user has to select a call wrap code. **If this option is enabled value for report 1 has to be left empty**.
See limitations when interaction log is used in [Call Wrap-Up / Call Results](docId\:myaKe377GRq1nMFzmHKdc).
*Label / Value for report*
The options, which are available for a call Wrap-Up, can be defined with Label 1 to 15.** If no selection is done, value for report 1 is saved as default value** (only if call wrap selection required = N)
The selected item is saved with the note as an **activity** using the text, which is defined as: **value for report.** You can either use the same text for the report as the label or use another value.
Example:
Label: Send Quote - Value for Report: *Send Quote*. The text ***Send Quote*** is saved for the report.
Label: Send Quote - Value for Report: *CODE-SQ*. The text ***CODE-SQ*** is saved for the report.
A different value for the report e.g. makes sense, if you configure adapters in different languages but you want to have the same result text in the report.
See also: [Reports and Dashboards](docId\:Ie1p-tAVuzeCu7nXR7vQw)
:::hint{type="info"}
If you want to update fields depending on a phone call, create a workflow within Salesforce and use the 3 call specific fields (*Call Type, Call Result, Call Duration*) described in [Call Center Configuration](docId\:TsqW1y-0DmeQr_nVRF6q8) to trigger the workflow.
If you want to have **different options depending on user groups** (e.g. sales and support or you have locations in different countries) you can install multiple Call Center Adapters.
:::
## Activity History
A good idea is to add the call Wrap-Up code in the activity history view. One glimpse and you are informed about the result of the last call.
## Missed Call and No Answer
There are 2 special call results.
•If you enable *Autosave unsuccessful incoming calls, *an activity is created with the *subject line*: **Missed Call** and the *call result*: Missed Call. You can change these values. Subject line: *Missed Call Label* and the call result: *Value for report Missed Call*
•If you enable *Autosave unsuccessful outgoing calls, *an activity is created with the *subject line*: **No Answer** and the *call result*: No Answer. You can change these values. Subject line: *No Answer Label* and the call result: *Value for report No Answer*
::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/adapter-callresult-missedcall.png" size="82" width="424" height="90" position="center" showCaption="false"}
### Call Wrap-up manual selection for unsuccessful outgoing calls
By default, a **call result can not be selected** for *unsuccessful outgoing calls.*
However, if this is required set *Call Wrap-Up for unsuccessful outgoing calls *= Y. As default value in the picklist, the text configured in:* No Answer Label* - will be used. If this text is empty, then the value from *Label 1* will be used.