---
title: Call Result (Call Wrap-Up)
slug: voice-german/call-result-call-wrap-up
docTags: 
createdAt: 2024-03-12T17:28:53.641Z
---

## Call Result (Wrap-Up)

After the call is terminated, you can benchmark the call by selecting a call result. It is saved in an own field in the activity of the call and is also visible in the subject line of the phone call. 

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Call Wrap-Up group (needs to be enabled)



Call Wrap-Up picklist



[Create new record during call](docId\:wUV50ZJzZkjNi5CPjHHq_) needs to be enabled
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The call result is shown in the subject line (configurable)

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_63361573.png)

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•There is a separate picklist for **in- and outbound calls. **An outbound call could have results like *Got Voicemail*, *Out of Office*, *Meeting or away from Desk* where for an inbound call these results do not make sense

•Call Wrap-Up **groups** can be enabled to have, e.g., different call Wrap-Up lists for *sales* and *service* or having product dependent lists

•A call result can be made mandatory or as an option or disabled

•A default value for the call result could be defined
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See also: [Call Wrap-Up Time](docId\:kVbr-io0q1Y7A9v64PcdZ)