---
title: Call History
slug: voice-german/call-history
docTags: 
createdAt: 2024-03-12T17:38:58.066Z
---

The Call History list displays all incoming and outgoing calls and allows you to edit the activity.

•Entries in **red** are missed calls (incoming) or not answered calls (outgoing)

•The icon 📞 signals outgoing and incoming calls

•Entries in **grey** have missing information - see [Add TAB - Incomplete Calls](docId\:E72dB6f_rXSbBSv2ACz7l)

•A **?** means that a caller could not be identified and that also no contact was assigned manually (Lightning only)

•If **Edit / Save is missing** there was no activity saved - Option Do Not Save was selected

You can **click on the name** to open the contact, lead or account record. In case a caller could not be identified clicking on the phone number make an outgoing call.



•To modify the associated activity to the call, click on <u>**Edit**</u>

•If <u>**Save**</u> is displayed, the call is not yet saved. Click on <u>Save</u>, to edit the call in the CTI Data Connector SoftPhone and save it.

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**Lightning**

![](https://api.archbee.com/api/optimize/10Nod6Ww95R3dPr0k0TCJ/EpEMhAgtjO0S28JVue5Nk_image.png)
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**Classic**

![](https://api.archbee.com/api/optimize/10Nod6Ww95R3dPr0k0TCJ/otG3LJGT0y_wkDp4IaIso_image.png)
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:::hint{type="info"}
You can configure the number of entries which are displayed in the call history list, in the call center adapter setup.
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