---
title: Call Center - Outgoing phone lines
slug: voice-german/call-center-outgoing-phone-lines
docTags: 
createdAt: 2024-03-19T14:57:30.603Z
---

This configuration allows changing phone lines to display different phone numbers for outgoing calls. The phone system needs to support that by sending a **code in front of the phone number or a code is sent separately to select a line.**

<u>Example configuration</u>

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_d7bd4bfe.png" size="72" width="539" height="447" position="center" showCaption="false"}

*Send Line Selection*

This option determines how a line is selected.

<u>**In front of phone number**</u>

If Line - Company A is selected, the code \*01 is **added in front** of the phone number, e.g. **\*01**646.257.3801

<u>**As dial command**</u>

If Line - Company A is selected, the code \*01 is sent to the phone system. Only if another line is selected, then another code for this line is sent.

The line selection appears in the CTI Data Connector SoftPhone.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/softphone-select-line-lightning.png" size="58" width="277" height="337" position="center" showCaption="false"}

:::hint{type="info"}
If only one line is configured, a picklist does not appear but the code for this line is used.
:::