---
title: Call Center Configuration
slug: voice-german/call-center-configuration
docTags: 
createdAt: 2024-03-19T14:42:04.922Z
---

To install and activate the call center, the following steps are necessary.

## 1. Download the call center adapter configuration file

Download the adapter (right mouse click, **save target as**) and save it on your hard disk.

•For the extended Call Center Configuration use: **adapter-extended-configuration.xml**

•For the Call Center configuration (Legacy) no longer adapter files are provided

## 2. Add the configuration file to Salesforce

Select: *Setup > AppSetup > Customize > Call Center > Call Centers* (a Salesforce administrator permission is required. If the option is not displayed, contact your Salesforce administrator)

Click on the button: **Import **an select the file **adapter-extended-configuration** on your local hard disk

*Browser for adapter.xml*

CTI Data Connector - Call Center Adapter 5 will be added to the call center list

*call center list*

The extended Call Center Adapter** does not need any change in the adapter file**

*extended call center adapter*

## 3. Configure the call center

The complete setup is done through the [Extended Call Center Configuration](docId\:be1ZPI6ic_8GDxMFwcUuh)