---
title: Audio files
slug: voice-german/audio-files
docTags: 
createdAt: 2024-03-19T23:04:44.513Z
---

**All audio files**, e.g, for greeting and music on hold, must be converted to **Wave file** (.wav) format, **single-channel**, **16-bit samples with a 16,000 (16KHz**) sampling rate. The conversion is not required for IVR.

## Step 1 - Convert audio file

Convert the audio file you use for greetings or music on hold using an file converter like [https://fconvert.com/audio/](https://fconvert.com/audio/) with the following parameters:

•Target: WAV

•Sample rate: 16000 Hz

•Channels: mono

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/audio-file-converter-online.png)

## Step 2 - Upload audio file to Azure

•Login into Azure portal [https://portal.azure.com/](https://portal.azure.com/)

•Search **Storage Account**

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/audio-azure1.png)

•Select the Storage Account

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/audio-azure2.png)

•Go to Containers in the left menu. Click on **container name**

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/audio-azure3.png)

•Click on *upload* button at top and upload the converted file (step 1)

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/audio-azure4.png)

**The name of the file must be exactly the same as the name used in MS Teams Call Queue setup**

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/audio-azure5.png)