---
title: Amazon Connect SoftPhone by Mirage
slug: voice-german/amazon-connect-softphone-by-mirage
docTags: 
createdAt: 2024-03-13T22:24:30.983Z
---

If logged out from Salesforce or for users, not working with Salesforce, you can make a phone call using the Browser Client (CCP) from Amazon.

It can be launched using the link below

<u>[https://YOURAMAZONINSTANCE.awsapps.com/connect/ccp-v2](https://youramazoninstance.awsapps.com/connect/ccp-v2)</u>

(you have to replace YOURAMAZONINSTANCE with your Amazon Connect instance name).

To make phone calls, the **Browser must be opened** all the time.

As an alternative, Mirage offers a Software Phone Client application (Windows / MAC), which can be **automatically launched when the operating system starts and is always available**. It uses the CCP Browser phone but is a real application (EXE or APP file). You can make phone calls as usual, and you never miss a call because the Browser was closed. Also Amazon Connect chat can be enabled.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/cloud_logo_amazon_connect_softphone_by_mirage.png" size="26" width="254" height="140" position="center" caption="AC SoftPhone by Mirage " showCaption="true"}

It can be ordered on the [Amazon marketplace](https://aws.amazon.com/marketplace/pp/B08Z89DDNT).

[Online Help and full product description.](https://helpserver.biz/onlinehelp/acs/1.0/help2000/index.html)

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