---
title: Agent Console
slug: voice-german/agent-console
docTags: 
createdAt: 2024-03-12T19:48:07.946Z
---

The CTI Data Connector SoftPhone works with limitations in the agent console.

### <u>Outgoing calls</u>

You can not dial from the list view - only from the detail contact or account record.

### <u>Incoming calls</u>

Manually assigning a new contact in the CTI Data Connector SoftPhone is not possible.

In case a contact or account should be assigned to the call, proceed as follows:

•Click on the icon :FontAwesome[]{icon="fa-solid fa-link"}. A new TAB with the contact opens

•Assign the contact now in the CTI Data Connector SoftPhone