---
title: After Call Work / Call Rejection
slug: voice-german/after-call-work-call-rejection
docTags: 
createdAt: 2024-03-13T22:21:12.494Z
---

Once a call is over, the CTI Data Connector SoftPhone goes in an *Offline *presence state to allow finalizing call documentation. It then goes automatically back to *Online*. The time is defined **per user** as After Call Work (ACW).

If a call is **rejected**, the CTI Data Connector SoftPhone goes in an *Offline *presence state. It then goes automatically back to *Online*. The time is defined **per call center** as *Waiting time after call rejection.*