---
title: Add custom presence state
slug: voice-german/add-custom-presence-state
createdAt: 2024-03-19T22:42:37.412Z
---

To add new custom presence state, the status must be added in Amazon Connect and in CTI Data Connector for Salesforce® - Presence State configuration.

Amazon Connect provides two default status values:

•Available

•Offline

You can change the name of these values, and you can add new ones.

For example, you might add a status for *Lunch*, and another for *Training*.

When you add a new status, it will always be custom and not routable.

**To add a new agent status**

•Log in to the Amazon Connect console with an Admin account, or an account assigned to a security profile that has permissions to create users

•Choose Users, Agent status, Add new agent status

•Enter a status name and description, and select whether the status should appear in the CCP to the agent.

•To use the custom status in the **CTI Data Connector for Salesforce® , Enabled for use in CCP check box must be checked.**

•Choose Save

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/ac_addnewstatus.png)

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/ac_customstate.png)

**To edit a status**

•Choose Users, Agent status

•Hover over the status name and choose the edit icon

•Enter the new information, and choose Save to apply the changes

**Add custom presence state in CTI Data Connector for Salesforce®**

•Open Presence State configuration object

•Click on edit to add new custom presence state

•Click on Save to save the new presence state

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/salesforce_custompresencestate.png)