---
title: Placetel
slug: voice-german/YIst-placetel
docTags: 
createdAt: 2024-03-19T22:32:58.098Z
---

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/placetel-softphone.png)

### *Step 1 - order Salesforce integration in Placetel portal*

Order the Salesforce integration with Placetel. You will get access to the Placetel CTI Client Pro Softphone or the option to use a supported Desk Phone.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/placetel-sfintegration-order.png" size="72" width="1359" height="583" position="center" showCaption="false"}

### *Step 2 - install Placetel CTI Client Pro*

Download CTI Client **Pro **in the Placetel portal (Administration / VoIP Ziele). If the option is missing contact Placetel Support.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/placetel-ctipro-mod.png" size="60" width="589" height="331" position="center" showCaption="false"}



During the installation select the option: **Install TAPI driver**

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/placetel-install-softphone1.png" size="72" width="980" height="718" position="center" showCaption="false"}





Once the installation is done, open the *settings screen* and ensure that the field *Outside line* is **empty**.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/nfon-softphone-premium.png)

### *Step 3 - install CTI Data Connector - TAPI Link*

### *Download* at [Install CTI Data Connector - TAPI Link on the local PC](docId:8AhWgo_AFKmGC3vmmk_qq)

After the installation select the TAPI driver: (**GIT Address) Global IP Tel Telephony Service Provider)**

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/placetel-install-softphone2.png" size="72" width="948" height="958" position="center" showCaption="false"}