---
title: Presence State
slug: voice-german/Jf_3-presence-state
docTags: 
createdAt: 2024-03-19T22:41:50.717Z
---

Amazon Connect has by default 2 presence states (agent status)

•Available

•Offline

CTI Data Connector for Salesforce® has added another presence state **Logout**

:::hint{type="info"}
You can not make an outbound call when the status is *offline* and *logout.*
:::

Select in the main Main Call Center Setup the presence state configuration: *Amazon Connect - Presence State*

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/ac-presence-state.png)

:::hint{type="info"}
You can define custom a presence state but it needs to have the Presence Status Code = **2 (Offline). See **[Add custom presence state](docId\:JvVHHr4hbYHBNi3mBQTGF)
:::