---
title: Presence State
slug: voice-german/4j-h-presence-state
docTags: 
createdAt: 2024-03-13T22:04:28.809Z
---

Amazon Connect has 3 different presence states

*•Available (Online)*

*•Offline*

*•Logout*

If you have custom presence state options (e.g. Break), it will be treated as status *Offline*.

:::hint{type="info"}
You can not make an **outbound** call when the status is *Offline* and *Logout. ***Inbound** calls will not be signaled when status is *Offline* and *Logout.*
:::

When status is *Offline*, the connection icon is **yellow**

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/cti_offline.png" size="54" width="706" height="775" position="center" showCaption="false"}

To make calls and receive calls, select the presence state **Available (Online)**. The connection icon will turn to** green.**

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/ac_presencestate_online.png" size="54" width="542" height="700" position="center" showCaption="false"}

If you end your work, select** Logout**. You can also select this status if there is a problem to connect to Amazon Connect and the phone does not dial. The connection icon will turn to** red.**

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/ac_presencestate-logout.png" size="50" width="542" height="690" position="center" showCaption="false"}

:::hint{type="info"}
See also [Presence State](docId\:Jf_3cBtNVW3CZhj2kfxE1) and [Add custom presence state](docId\:JvVHHr4hbYHBNi3mBQTGF)
:::