---
title: 3CX Presence State
slug: voice-german/3cx-presence-state
docTags: 
createdAt: 2024-03-19T15:04:13.185Z
---

Select the 3CX Call Center - this will automatically add all required default values for 3CX.

The presence state is synchronized in 2 ways:

•From Salesforce to 3CX

•From 3CX to Salesforce

3CX only supports **5** presence states (including Custom 1 and Custom 2) while CTI Data Connector for Salesforce® supports **15** presence states.

Therefore you have to map a presence state from CTI Data Connector for Salesforce® to a suitable presence state from 3CX.

<u>Example</u>

Lunch > Custom 2

Do Not Disturb > Out of Office

Find below the default settings with the 3CX configuration. The **Reason Code Number** is the presence state name in 3CX.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/3cx-presenstate-setup1.png)



![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/3cx-presenstate-setup2.png)