---
title: 3CX - Call Controls
slug: voice-german/3cx-call-controls
docTags: 
createdAt: 2024-03-19T15:20:15.075Z
---

Select the 3CX Call Center - this will automatically add all required default values for 3CX.

The 3CX Windows SoftPhone supports **answering** the call in CTI Data Connector for Salesforce® while with the Web Client and the Mobile APP it is not possible.

The default configuration in Call Center - SoftPhone for **Call Control** is configured for the **3CX Windows SoftPhone**.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/3cx-callcontrol-softphone.png)

If a Web Client / Mobile App is used:

•Copy the Call Center

•Select as Call Center - SoftPhone: **3CX - Web Client **or manually change: *Show Call Answer Option* = unchecked

•Add the user to the call center

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_fbdd691c.png)