---
title: Live Agent status Dashboard
slug: voice-german/24Y8-live-agent-status-dashboard
docTags: 
createdAt: 2024-03-19T21:42:45.204Z
---

CTI Data Connector for Salesforce® provides a Live Agent status Dashboard to monitor the agent presence state. It is automatically refreshed every 15 seconds. A [wallboard](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/wallboard.html) gives a real time overview about Presence State, Inbound / Outbound Calls and Queues.

![](https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/live-dashboard-overview.png)

The Live Agent Dashboard works independently from the phone system.

The presence state is also used when the user searches in the phone directory or does a call transfer.

::Image[]{src="https://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/images/hmfile_hash_a66785e5.png" size="60" width="546" height="582" position="center" showCaption="false"}