---
title: Screen Pop Settings
slug: voice-for-teams/screen-pop-settings
createdAt: 2026-10-23T19:58:56.513Z
---

You can adjust the behaviour of Unaric Voice for Teams when a call is received.

1. Navigate to **Setup > Feature Settings > Service > Call Center > Softphone Layouts**.
2. Click **Edit** on the softphone layout you want to customize.
3. Select call type (*Inbound*, *Outbound*, or *Internal*).
4. Under **Screen Pop Settings** you will find different options for customization the behaviour of Unaric Voice for Teams. Each of these addresses one specific scenario:
   - **Screen pops open within**. Determines whether to open the pop-up in the existing browser window or tab or a new one.
   - **No matching records**: Sets the behaviour if not matching records are found.  You can either:
     - *Don't pop any screen*
     - *Pop to new record *and select which one. When answering, the phone number will be pre-populated in the record.
     - *Pop to a Visualforce page*
     - *Pop to flow*
   - **Single-matching record**: Sets the behaviour if a single matching record is found.  You can either:
     - *Don't pop any screen*
     - *Pop detail page*
     - *Pop to a Visualforce page*
     - *Pop to flow*
   - **Multiple-matching records**: Sets the behaviour if a multiple matching records are found.  You can either:
     - *Don't pop any screen*
     - *Pop to search page *and select which matching record to open
     - *Pop to a Visualforce page*
     - *Pop to flow*
5. Click **Save** to finish.